Joint Injury and Disease Information, Treatment and Pain Relief
 

Questions?
1-866-237-9608




Letters From Our Customers:

Questions?
1-866-237-9608

Questions?
1-866-237-9608

Questions?
1-866-237-9608

AidMyJoints Customer Service

AidMyJoints.com is committed to helping people who suffer from soft tissue injuries (i.e. bursitis, tendinosis, arthritis, fibromyalgia and muscle atrophy). It is our promise to offer premium products and exceptional service so you have the tools and assistance necessary for faster pain management and more complete rehabilitation.

General Questions and Orders

Personal Treatment Advice

Shipping Information

AidMyJoints 60 Day Return Policy

AidMyJoints 1 Year Replacement Warranty

Suggestions and Testimonials

Company Information


General Questions and Orders


Call with any questions about our products or your condition.

Our friendly AidMyJoints Advisors are available 7 days a week to answer questions about our products, your injury or condition, and to take your order.

Your health matters to us. We're here to help you select the most effective products for your condition and to assist you throughout your rehabilitation; that is our commitment to you at AidMyJoints.com.

Speak with a AidMyJoints Advisor:
Toll free at 1-866-237-9608 within the Continental US.
International callers dial +1-705-445-3505

Advisors are available Monday-Friday 8am-9pm and Saturday-Sunday 11am-6pm.

Send us an email:
service@AidMyJoints.com

To reach us by mail:
MendMeShop
20 Sandford Fleming Road
Collingwood, Ontario
L9Y 4V7
Canada


Personal Treatment Advice


Call for your personal treatment plan.

Our knowledgeable MendMeShop® Product Specialists would be happy to create a personal treatment plan with you! This is a FREE service that is exclusively available to MendMeShop® customers. When your products arrive, please take some time to read through the instruction manuals to learn about your products and general treatment suggestions. For more information on how to use the products or to discuss your personal treatment, please do not hesitate to contact us.

Speak with a Product Specialist:
Toll free at 1-866-989-6431 within the Continental US.
International callers dial +1-705-445-3505

Send us an email:
service@AidMyJoints.com


Shipping Information


At AidMyJoints we want you to feel better as soon as possible. Therefore, orders placed on a business day before 2pm EST, are usually shipped out the very same day the order is placed. Orders placed after 2pm EST or on weekends will ship out the next business day.

Free shipping on orders over $200.

Free Shipping Policy

Orders over $200 USD will be shipped (Standard Shipping) free of charge within Continental North America. To receive your product sooner, Express Shipping is optional at reasonable rates.

Delivery Times

Orders are shipped by Ground Mail within North American and Air Mail for Overseas orders. Unfortunately, we are unable to guarantee shipping time.

Estimated Delivery Times within North America:

Standard Shipping delivers 6 - 10 business days from order date.
Express Shipping delivers 2 - 5 business days from order date.

Please Note: Express Shipping may require a signature upon delivery

Estimated Delivery Time Overseas:

Most European orders are delivered within 1-2 weeks. Delivery times to other countries will vary by destination. Please call or email for an estimated delivery date.


Return Policy and Return Instructions


All AidMyJoints products come with an Iron-Clad 60 Day Money Back Guarantee on every purchase. If you are not satisfied with your purchase or your results after following the treatment protocol for 4-8 weeks, contact us for return instructions. For overseas orders, this guarantee is extended to 75 days.

MendMeShop 60 Money Back Satisfaction Guarantee.
  1. Call us before returning a product to receive complete return instructions.

    Toll Free Returns Line (Continental US)
    1-866-989-6431

    International Returns Line
    Canada +1-705-445-3505
  2. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  3. Include all parts of the product in good condition to ensure you receive a full refund. A fee for any missing or damaged parts will be deducted from your refund.

    Only unopened bottles of ultrasound gel will be refunded. Do not include opened bottles in the box as they add to the cost of shipping.
  4. On the outside of the box, write Canadian Goods Returning to Seller for Refund.
  5. Send the parcel by regular mail from your post office. MendMeShop® recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service.

    Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  6. On the customs declaration label you fill in at the post office, write Canadian goods returning to seller for refund in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    20 Sandford Fleming Road
    Collingwood, Ontario
    Canada
    L9Y 4V7
  7. A refund will be issued for the purchase amount of the product (shipping charges are not refundable) when we receive the parcel. We will notify you when the refund has been processed.
    Note: The 3 Part Payment Fee is non-refundable.

AidMyJoints Warranty


All AidMyJoints products come with an Automatic 1 Year Warranty against manufacturer defects from the date of purchase. If your product is defective please contact us for instructions on how to receive a replacement.

MendMeShop 1 Year Replacement Warranty.

Toll Free Warranty Line (Continental US)
1-866-237-9608

International Warranty Line
Canada +1-705-445-3505


  1. Pack the product securely in a box. Include a copy of the original receipt OR the purchasers name, phone number and original shipping address inside the box.
  2. Include all original manufacturer's parts so the product can be tested for quality control purposes. Any part that is missing may not be included with the new product under the assumption replacement was not necessary.
  3. On the outside of the box, write Returning for Warranty Replacement.
  4. Send the parcel by regular mail from your post office. MendMeShop® recommends that you insure the parcel, but it is not required.

    IMPORTANT: ONLY USE the United States Postal Service if mailing from the USA. From overseas, use the regular postal service. Parcels delivered by a courier service will be refused (i.e. FedEx or UPS) and returned to you at your expense.
  5. On the customs declaration label you fill in at the post office, write Returning for Warranty Replacement in the "Description of Contents" section.
    Mail your parcel to:
    MendMeShop
    20 Sandford Fleming Road
    Collingwood, Ontario
    Canada
    L9Y 4V7
  6. Record your Customs Declaration Number before sending the parcel and call us to have a replacement unit sent out. Please have your Customs Declaration Number ready when you call.

Suggestions and Testimonials


We appreicate your feedback at MendMeShop

We appreciate you taking the time to let us know about your AidMyJoints experience. If you have any suggestions or would like to provide a testimonial, please contact us. We are always working to improve our products and service.

If you are not satisfied with your experience for any reason please let us know and we will be happy to assist you to the best of our abilities.


Call toll free (Continental US) 1-866-237-9608

International callers dial +1-705-444-5659


About Our Company


AidMyJoints.com is dedicated to providing the highest quality therapeutic products with sound treatment advice throughout your rehabilitation. With the proper tools and continual support you will find relief from your pain, improve your range of motion, heal faster, and have stronger tissue that is resistant to re-injury.

We are committed to researching, developing, sourcing, and distributing only the most effective products to treat soft tissue injuries and chronic conditions. AidMyJoints.com provides affordable therapeutic devices that are safe and easy to use in the comfort of your own home. The devices include therapeutic ultrasound units, Blood Flow Stimulation Therapy devices, cold compression therapy wraps, medicated ultrasound gel, and other therapeutic accessories. We are continually improving our products and adding to our incredible line of therapeutic devices.

Our knowledgeable and friendly AidMyJoints Advisors and Product Specialists are available throughout your entire treatment to answer your questions about our therapies and how to treat your soft tissue injury or condition (i.e. muscle strain, tendonitis, joint pain, bursitis, etc.).

AidMyJoints.com is a division of MendMeShop®, both of which are trade names for IN.GENU Design Group Inc. located at 20 Sandford Fleming Road, Collingwood, Ontario, Canada L9Y 4V7.

AidMyJoints.com products are only available online. Our secure shops and ordering process ensure that your order is handled securely, filled properly and delivered promptly.

All rights reserved, AidMyJoints.com.

 

Joint Facts:


Questions?
1-866-237-9608

Stop forearm pain - 100% Guaranteed To Reduce Pain and Swelling.

Doctors and physical therapists recommend ice and compression to reduce back pain and swelling in sore, strained or overused muscles, especially in the lower back.

This universal leg wrap can be provide cold compression to the shin, calf, groin, thigh, or hamstring.

Foot Injury Therapy: 100% Guaranteed to Reduce Plantar Pain and Foot Swelling.

Our Cold Compression Shoulder Wrap provides quick and efficient relief of swelling and pain from an active sprain, shoulder strain, whiplash, or tight upper back muscles.

Questions? Call Our Customer Service Department Today!